About Us

Based in Durham in the north east of England, we are a small family ran company, which enables us to give every customer the personal touch. At Metcalfes we are always on hand to offer free advice to customers who are thinking of changing their boiler.

A very high standard of work, when installing replacement boilers or full heating systems, is very important to us. Our reputation depends on it, and that is why we don’t ask for money up front and we don’t invoice our customers until they are completely satisfied.

The vision from Metcalfes has always been to offer top quality service at a reasonable price. We understand that there is a lot of competition in the plumbing and heating trade, and hope that our customer service is what makes us shine.

We also work along side numerous other companies, ranging from builders and letting agents, all the way to energy saving companies. This helps us offer an all round service to our customers.

If you have any queries at all, drop us an email or give us a call, we’ll be more than happy to help.

Our Team

Michael Metcalfe

Michael Metcalfe
Owner, Engineer

Read more about Michael

Michael is a gas safe registered engineer, and also the founder and owner of Metcalfes. He is the person who deals with the day-to-day running of the business, and ensures all jobs run smoothly. Michael occasionally installs, services and repairs all systems, however most of his time is spent with customers and making sure they are 100% satisfied.

Michael created Metcalfes in 2009. Prior to that he completed a 4-year apprenticeship in plumbing and heating, and worked for a large plumbing company for six years.

Michael has gained extra qualifications since completing his apprenticeship, and is currently working towards his renewables qualifications having recently been certified to install solar thermal hot water systems. Michael plans on going onto other renewable technologies in the near future, such as biomass and heat pumps etc.

Michael’s qualifications consist of:

NVQ Level 3 in plumbing and heating
Water Regulations
Unvented Hot Water
Core gas Qualification
Boilers
Fires
Combustion Air
Cookers
Water Heaters
Warm Air Units
Solar Thermal Hot Water
CSCS
Part L Energy Efficiency

Mark Moore

Mark Moore
Engineer

Read more about Mark

Mark is a gas safe registered engineer, who will be installing, servicing and repairing most of the work booked in with Metcalfes.

Mark has over ten years experience as a plumbing and heating engineer, working for two large company’s before moving to Metcalfes as lead heating engineer in 2012.

During his 4-year apprenticeship at college, Mark won apprentice of the year for his excellent workmanship, something which he is still proud of today.

Marks qualifications consist of:

NVQ Level 3 in plumbing and heating
Water Regulations
Unvented Hot Water
Core gas Qualification
Boilers
Fires
Combustion Air
Cookers
Water Heaters

David Jackson

David Jackson
Apprentice

Read more about David
David is the company apprentice. He mostly travels with Mark helping him in his day-to-day duties. He also makes sure that housekeeping duties are carried out at all times, ensuring customers houses are clean and safe.

David joined Metcalfes in 2010 and initially worked with Michael before Mark joined the team.

Prior to joining Metcalfes, David completed an NVQ in bricklaying, something that comes in handy whenever we are taking old boilers out and there is any brickwork required.

You?

You?
Engineer

Join the team

Metcalfes is currently on the look out for talented engineers based around the Durham area. If you’ve got the skills to make you shine then please get in touch